ATLIS 2016

To adapt to the increase of technology use and curricular integration in the classroom, independent schools have been modifying staffing and structures of the traditional technology department. Many share the belief that classroom practices, curricula, and student outcomes should drive technology deployment choices and decisions. The voice of those with a working understanding of classroom needs are essential to make sustainable and effective technology decisions. As a result, there is an increase in technology departments including educators with roles described as “technology integrators” and “technology specialists.” We will "dive deep" into several major elements of technology department staffing and methodology, as well as ideas or questions that you bring to the session. This session will be interactive, so bring your thoughts, ideas and energy along! Some of the elements of discussion are: 1. Know your school. (Systems, classrooms, business processes, etc.) 2. Define your customers and find out how they feel about your department. 3. What exactly is stellar customer service. 4. How to provide stellar service when we are constantly understaffed and over-worked. 5. Learn how and when to say no. 6. How to keep the energy positive and not get bogged down with negativity.